What kind of support do you offer? 

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I provide psychological therapy for children, young people and their families. Additionally, I offer specialised psychological treatment for individuals of all ages experiencing tinnitus, hyperacusis, and misophonia.  

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What can you not help with? 

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I am unable to provide support to anyone experiencing a psychological crisis who requires immediate assistance or emergency care. In such cases, I recommend contacting The Samaritans at 116 123, visiting your GP, or, in an emergency, calling 999 or going to your nearest Accident & Emergency department. Additionally, I cannot see individuals currently receiving support from a mental health team or those who are simultaneously seeing another psychologist or therapist.

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Do you offer therapy online or face-to-face?

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Currently, I do not offer face-to-face therapy sessions. All sessions are conducted via an online platform or over the phone, depending on your preference.

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How do I arrange sessions with you?

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To arrange sessions, please email me at frederike.mueller.psychology@outlook.com or use the contact form on this website. We can schedule a free 15-minute telephone consultation to discuss the support I can offer, including potential dates and times for our first session.

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Is what I say in therapy confidential?

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Yes, all information shared with me is treated as confidential in accordance with professional ethics, codes of conduct, and data protection laws. However, if I have concerns suggesting a risk of harm to yourself or others, I may be required to share this information with relevant agencies for safeguarding purposes. I will explain this in detail during your first session, and you can find more information in my Terms and Conditions.

 

Can you tell me about fees for your services?

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Initial telephone consultations lasting 15 minutes are free of charge. 

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The fee for self-funded psychological therapy appointments lasting 50 minutes is £130. I also accept health insurance from providers such as Aviva, AXA Health, and Vitality Health.

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I can provide additional support, such as writing letters, completing reports, or attending meetings (e.g., with a child’s school), if this is helpful to you. We can discuss fees for these services on a case-by-case basis. Please ensure you read the Terms and Conditions sent to you before your first appointment, as they contain important payment information.

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Do you work with private health insurance providers?

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Yes, I am registered with Aviva, AXA Health, and Vitality Health.